(EXTON, PA) The Chester County Library System (CCLS) is inviting community members across its 18 locations to share their voices and help shape the future of library services. The annual Customer Satisfaction Survey is now open and will remain available through February 27th, 2026. Community members can participate by visiting: https://www.surveymonkey.com/r/CCLS2026
CCLS is committed to continually improving and transforming its services to meet the evolving needs of Chester County residents. Feedback from this survey plays a vital role in guiding decisions, enhancing programs, and ensuring that libraries remain responsive, innovative, and community‑centered.
CCLS Executive Director Joseph Sherwood emphasizes the importance of community input: “Identifying resources that people want, need, and use is something libraries focus on. We conduct an annual Customer Survey and use the results to identify those needs. Libraries are constantly evaluating the services they provide, including job seekers, business development, social interaction, educational support, and more. Our libraries remain flexible and adaptable. Our audience spans the entire community—from parents with young children to teens, adults, seniors, and everyone in between.”
The survey takes only a few minutes to complete, and all responses are anonymous. Insights gathered will help CCLS and its member libraries continue to provide exceptional value and service to library users, local organizations, and the broader Chester County community.
CCLS encourages all residents—regular library users and newcomers alike—to participate and share their perspectives. Your input directly influences how the library system grows, adapts, and supports the community in the years ahead.
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