Chester County Library System Launches Annual Customer Satisfaction Survey

(EXTON, PA) The Chester County Library System (CCLS) is inviting community members across its 18 locations to share their voices and help shape the future of library services. The annual Customer Satisfaction Survey is now open and will remain available through February 27th, 2026. Community members can participate by visiting: https://www.surveymonkey.com/r/CCLS2026

CCLS is committed to continually improving and transforming its services to meet the evolving needs of Chester County residents. Feedback from this survey plays a vital role in guiding decisions, enhancing programs, and ensuring that libraries remain responsive, innovative, and community‑centered.

CCLS Executive Director Joseph Sherwood emphasizes the importance of community input: “Identifying resources that people want, need, and use is something libraries focus on. We conduct an annual Customer Survey and use the results to identify those needs. Libraries are constantly evaluating the services they provide, including job seekers, business development, social interaction, educational support, and more. Our libraries remain flexible and adaptable. Our audience spans the entire community—from parents with young children to teens, adults, seniors, and everyone in between.”

The survey takes only a few minutes to complete, and all responses are anonymous. Insights gathered will help CCLS and its member libraries continue to provide exceptional value and service to library users, local organizations, and the broader Chester County community.

CCLS encourages all residents—regular library users and newcomers alike—to participate and share their perspectives. Your input directly influences how the library system grows, adapts, and supports the community in the years ahead.

January Releases

December Releases

CCLS/CCL Board Meeting

The Board of Trustees of the Chester County Library System/Chester County Library are hosting their monthly board meeting as a hybrid offering. If you have always wanted to attend a meeting but haven’t had the time, this is your opportunity. Please click on this link at 10 a.m. on Tuesday, December 16th, to join the Chester County Library System Board Meeting virtually; or attend in person at the Chester County Library, 450 Exton Square Parkway, Exton, PA,19341. The Chester County Library Board Meeting will immediately follow. Find the Chester County Library Board Packet here.

If you are a person with a disability and wish to attend this meeting and require an auxiliary aid, service, or other accommodation to observe or participate in the proceedings, please call Chester County Library’s Administration Office at 610-344-5600 or email ddadoly@ccls.org to discuss how we may best accommodate your needs.

Make It a Homemade Holiday at Chester County Library’s 14th Annual Holiday Craft Show

(EXTON, PA) Make it a homemade holiday! The holiday season is a busy time of year, filled with family gatherings and the search for the perfect gifts for loved ones, which can often lead to frustration and stress. With time being a precious commodity, remember that the library is your best destination for family entertainment, holiday de-stressors, party-planning ideas, and unique, one-of-a-kind gifts for everyone on your list.

The Chester County Library will host its 14th Annual Holiday Craft Show on Saturday, December 13, 2025, from 9:30 a.m. to 3:00 p.m.

More than 50 local vendors will be set up throughout the library, showcasing their handmade creations just in time for the holidays. Shoppers can browse a wide variety of crafts including:

  • Personalized ornaments
  • Jewelry
  • Pottery
  • Woodworking
  • Knitted and fabric crafts
  • Bath and body products
  • Home décor
  • Baked goods

The Craft Show is free to attend, making it the perfect opportunity to find thoughtful gifts while supporting local artisans.

“We look forward to helping you with your holiday gift search and bringing the community together to celebrate the season,” said Niki Kolb, Public Relations and Graphics Specialist at Chester County Library.

November Releases

CCLS/CCL Board Meeting

The Board of Trustees of the Chester County Library System/Chester County Library are hosting their monthly board meeting as a hybrid offering. If you have always wanted to attend a meeting but haven’t had the time, this is your opportunity. Please click on this link at 9 a.m. on Tuesday, November 18th, to join the Chester County Library System Board Meeting virtually; or attend in person at the Henrietta Hankin Branch, 215 Windgate Drive, Chester Springs, PA 19425. The Chester County Library Board Meeting will immediately follow. Find the Chester County Library Board Packet here.

If you are a person with a disability and wish to attend this meeting and require an auxiliary aid, service, or other accommodation to observe or participate in the proceedings, please call Chester County Library’s Administration Office at 610-344-5600 or email ddadoly@ccls.org to discuss how we may best accommodate your needs.

October Releases

Chester County Library System Announces New Museum Pass Management System Launching November 10

The Chester County Library System is excited to announce the launch of a new online Museum Pass Management System, available to patrons beginning November 10, 2025. This upgraded platform will make it easier than ever to browse, reserve, and manage free museum passes with just a few clicks.

To ensure a smooth transition, online reservations will be temporarily unavailable from November 1–9. During this time, patrons can still reserve passes for use on or after November 10th by contacting their local library directly.

“We’re thrilled to offer a more user-friendly experience for our community,” said Meghan Lynch, District Consultant for Chester County Library System. “This upgrade reflects our commitment to expanding access to cultural institutions and making library services more convenient.”

The Museum Pass Program provides free access to a wide range of museums and cultural attractions for library cardholders. The new system will streamline the reservation process while maintaining the same great selection of destinations.

CCLS/CCL Board Meeting

The Board of Trustees of the Chester County Library System/Chester County Library are hosting their monthly board meeting as a hybrid offering. If you have always wanted to attend a meeting but haven’t had the time, this is your opportunity. Please click on this link at 9:30 a.m. on Tuesday, October 28th, to join the Chester County Library System Board Meeting virtually; or attend in person at the Chester County Library, 450 Exton Square Parkway, Exton, PA,19341. The Chester County Library Board Meeting will immediately follow. Find the Chester County Library Board Packet here.

If you are a person with a disability and wish to attend this meeting and require an auxiliary aid, service, or other accommodation to observe or participate in the proceedings, please call Chester County Library’s Administration Office at 610-344-5600 or email ddadoly@ccls.org to discuss how we may best accommodate your needs.